Shipping & Returns

Shipping

Online orders are processed Monday through Friday, excluding weekends and public holidays. Production times of up to 11 days may apply and are specified at time of purchase.

Our shipping providers are as follows:

For addresses within Australia; 

Australia Post Express Service, delivers within 1-2 business days.

The cost for postage, payable at checkout, is $10AUD.

Orders over $500AUD will receive complimentary express shipping.

For addresses outside of Australia;

DHL Express Service, delivers within 1-3 business days.

The cost for postage, payable at checkout is $20-$36AUD depending on location, with duties and taxes calculable and payable at checkout. Please note, duties and taxes are respective to your order value and destination country. 

Orders over $500AUD will receive complimentary express shipping.

We deliver to the below countries from our Australian site:
Australia
New Zealand
United Kingdom* 
United States 

 

Local Pick Up

Residents of SYDNEY and surrounding areas can organise to pick up their orders by selecting this option at checkout. You will be sent an email upon completion of your piece to organise pick up. 

An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment's journey. 

Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.

Please ensure the details provided at checkout are accurate, as OLIV ATELIE cannot be held liable for incorrect deliveries due to input errors. Our shipping providers are trusted services, and as such OLIV ATELIE will not refund or replace orders that have been scanned as delivered.

Please contact our Customer Care team here if you require any further information.

 

Order Cancellations

If you have changed your mind and would like to cancel your order, you may cancel your order 60 minutes after your order has been placed. Please contact our Customer Care team here.

We are not able to cancel your order after this time. 

Returns

Products purchased from OLIV ATELIE online or retail stores may be returned for a credit in Australia if returned unworn, in saleable condition within 14 days of dispatch date. Some exclusions may apply.

OLIV ATELIE does not issue refunds for change of mind or incorrect purchase.

It is at the client’s expense to safely return piece(s) to OLIV ATELIE and their responsibility until confirmation of receipt by our customer service team.

OLIV ATELIE credits are issued once a return has been received and its condition assessed.

OLIV ATELIE credits are valid for use in our online at olivatelie.com.

They are valid for a period of three years.

To initiate a return, please lodge your request via EMAIL

OLIV ATELIE does not accept returns if products;

  • are not returned in their original condition or packaging

  • are returned outside of the specified return timeframe

  • are of a bespoke nature

OLIV ATELIE reserve the right to return the piece(s) to the sender, should any of the above occur.

We are unable to assist with any return enquiries for OLIV ATELIE product purchased from external stockists. 

Reshipping

Please ensure you have provided the correct address details. If your order is returned to OLIV ATELIE by Australia Post due to incorrect or insufficient delivery details, you will be charged for reshipping the order.

Products purchased during archive sale may not be returned unless deemed faulty in accordance with Australian Consumer Law.

 

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